{"id":67,"date":"2024-01-08T15:53:49","date_gmt":"2024-01-08T14:53:49","guid":{"rendered":"http:\/\/15.237.229.122\/help-info\/"},"modified":"2024-06-24T16:58:01","modified_gmt":"2024-06-24T14:58:01","slug":"aide","status":"publish","type":"page","link":"https:\/\/barclays-services.com\/en\/assistance\/","title":{"rendered":"Aide"},"content":{"rendered":"
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Help & info<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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FAQ<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy choose our medical equipment?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We rigorously select our products to guarantee the best quality, safety and innovation. We work with specialist manufacturers renowned for their expertise, to offer you reliable, high-performance medical equipment at competitive prices.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do we ensure the quality of our medical equipment?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Our selection criteria include compliance with CE marking, ISO and European standards, and product reliability and durability. We also assess the ethical and environmental commitment of our manufacturers.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are the delivery times?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Delivery times vary depending on the product and are indicated on each product sheet and in the order confirmation email.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat delivery methods do we use?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We offer a range of delivery options, tailored to our customers' needs and location, including Chronopost for light consignments and specialist carriers for heavy or bulky items.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I track my order?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Once your order has been dispatched, you will receive a confirmation email with a tracking link so you can follow the delivery of your parcel.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is our returns policy?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Customers may exercise their right of withdrawal within 14 days of receipt of the order, in accordance with current legislation. For professionals, the specific conditions are detailed in our General Terms and Conditions.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat should I do if my equipment is faulty?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

If you notice a fault with a product you have received, log in to your customer account and follow the after-sales procedure indicated. Our team will help you to resolve the problem as quickly as possible.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do we secure your data?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The security of your personal data is of paramount importance to us. Your personal data will be treated with the utmost confidentiality and in accordance with RGPD regulations.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow are we helping to protect the environment?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We adopt environmentally responsible practices such as using recyclable packaging, minimising our carbon footprint and promoting environmentally friendly products.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I contact our customer service?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Our team is available to answer all your questions by email, telephone or via our online contact form. Please do not hesitate to contact us if you require any further information or assistance.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Aide & infos FAQ Pourquoi choisir notre mat\u00e9riel m\u00e9dical ? Nous s\u00e9lectionnons rigoureusement nos produits pour garantir la meilleure qualit\u00e9, s\u00e9curit\u00e9 et innovation. Nous collaborons avec des fabricants sp\u00e9cialis\u00e9s reconnus pour leur expertise, afin de vous proposer des \u00e9quipements m\u00e9dicaux fiables et performants \u00e0 des prix comp\u00e9titifs. Comment assurons-nous la qualit\u00e9 de notre mat\u00e9riel m\u00e9dical ? Nos crit\u00e8res de s\u00e9lection incluent la conformit\u00e9 au marquage CE, le respect des normes ISO et europ\u00e9ennes, ainsi que la fiabilit\u00e9 et la durabilit\u00e9 des produits. Nous \u00e9valuons \u00e9galement l’engagement \u00e9thique et environnemental de nos fabricants. Quels sont les d\u00e9lais d’exp\u00e9dition ? Le d\u00e9lai d’exp\u00e9dition varie selon le produit et est indiqu\u00e9 sur chaque fiche produit ainsi que dans l’email de confirmation de commande. Quels moyens de livraison utilisons-nous ? Nous proposons plusieurs options de livraison, adapt\u00e9es aux besoins et \u00e0 la localisation de nos clients, incluant les services de Chronopost pour les envois l\u00e9gers et des transporteurs sp\u00e9cialis\u00e9s pour les articles lourds ou volumineux. Comment suivre ma commande ? Une fois votre commande exp\u00e9di\u00e9e, vous recevrez un email de confirmation avec un lien de suivi permettant de suivre la livraison de votre colis. Quelle est notre politique de retour ? Les clients peuvent exercer leur droit de r\u00e9tractation dans un d\u00e9lai de 14 jours apr\u00e8s r\u00e9ception de la commande, conform\u00e9ment \u00e0 la l\u00e9gislation en vigueur. Pour les professionnels, les conditions sp\u00e9cifiques sont d\u00e9taill\u00e9es dans nos CGV. Que faire en cas de mat\u00e9riel d\u00e9fectueux ? Si vous constatez un d\u00e9faut sur un produit re\u00e7u, connectez-vous \u00e0 votre compte client et suivez la proc\u00e9dure de SAV indiqu\u00e9e. Notre \u00e9quipe vous assistera pour r\u00e9soudre le probl\u00e8me dans les plus brefs d\u00e9lais. Comment s\u00e9curisons-nous vos donn\u00e9es ? Nous accordons une importance primordiale \u00e0 la s\u00e9curit\u00e9 de vos donn\u00e9es personnelles. Celles-ci sont trait\u00e9es avec la plus grande confidentialit\u00e9 et conform\u00e9ment aux r\u00e9glementations RGPD. Comment contribuons-nous \u00e0 la protection de l’environnement ? Nous adoptons des pratiques \u00e9coresponsables telles que l’utilisation d’emballages recyclables, la minimisation de notre empreinte carbone et la promotion de produits respectueux de l’environnement. Comment contacter notre service client ? Notre \u00e9quipe est disponible pour r\u00e9pondre \u00e0 toutes vos questions par email, t\u00e9l\u00e9phone ou via notre formulaire de contact en ligne. N’h\u00e9sitez pas \u00e0 nous contacter pour toute demande d’information ou assistance.<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"rank_math_lock_modified_date":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-67","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/barclays-services.com\/en\/wp-json\/wp\/v2\/pages\/67"}],"collection":[{"href":"https:\/\/barclays-services.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/barclays-services.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/barclays-services.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/barclays-services.com\/en\/wp-json\/wp\/v2\/comments?post=67"}],"version-history":[{"count":17,"href":"https:\/\/barclays-services.com\/en\/wp-json\/wp\/v2\/pages\/67\/revisions"}],"predecessor-version":[{"id":4767,"href":"https:\/\/barclays-services.com\/en\/wp-json\/wp\/v2\/pages\/67\/revisions\/4767"}],"wp:attachment":[{"href":"https:\/\/barclays-services.com\/en\/wp-json\/wp\/v2\/media?parent=67"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}